Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1279
Call Forwarding
20
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Call Forwarding Off Net— Allows a user to forward calls to an off-net
destination.
destination.
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When the Coverage of Calls Redirected Off-Net field is activated, calls can
be monitored for call progress tones, and if a call is not answered, it returns
to the DEFINITY ECS for call coverage processing in some circumstances.
be monitored for call progress tones, and if a call is not answered, it returns
to the DEFINITY ECS for call coverage processing in some circumstances.
■
Call Forwarding Override — Allows the user at the forwarded-to extension
to override Call Forwarding at the forwarded-from extension on a per-call
basis so the user can initiate a call or transfer a call back to the
forwarded-from extension.
to override Call Forwarding at the forwarded-from extension on a per-call
basis so the user can initiate a call or transfer a call back to the
forwarded-from extension.
Detailed description
You assign Call Forwarding All Calls and Call Forwarding Busy/Don’t Answer to
extensions on a Class of Service basis. You assign Call Forwarding Override and
Call Forwarding Off-Net on a system-wide basis. You can also restrict Call
Forwarding Off-Net with the Class of Service.
extensions on a Class of Service basis. You assign Call Forwarding Override and
Call Forwarding Off-Net on a system-wide basis. You can also restrict Call
Forwarding Off-Net with the Class of Service.
Call Forwarding All Calls
Phone users and data-terminal users can activate or deactivate Call Forwarding All
Calls for their own terminals with a feature-access code or Call Forward-All
feature button. An attendant or phone user with console permission can activate or
deactivate the feature for another extension, TEG, DDC, UCD group, or ACD
split (but not vector-controlled splits).
Calls for their own terminals with a feature-access code or Call Forward-All
feature button. An attendant or phone user with console permission can activate or
deactivate the feature for another extension, TEG, DDC, UCD group, or ACD
split (but not vector-controlled splits).
Call Forwarding Busy/Don’t Answer
The feature is activated or deactivated with a feature-access code or Call Forward
Busy/Don’t Answer feature button. An attendant or phone with console
permission can also activate or deactivate the feature for another extension by
using a feature-access code.
Busy/Don’t Answer feature button. An attendant or phone with console
permission can also activate or deactivate the feature for another extension by
using a feature-access code.
Call Forward Busy/Don’t Answer cannot be activated for hunt groups, data
extensions, or terminating extension groups (TEG). Calls to an attendant or EAS
agent cannot be forwarded.
extensions, or terminating extension groups (TEG). Calls to an attendant or EAS
agent cannot be forwarded.
Call Forwarding Off Net
When a call is forwarded off net, the forwarded-to number can have up to 16
digits. When counting the 16-digit limit, count the digits in the Trunk Access
Code or AAR/ARS feature access code. Do not count the “#” used to terminate a
forwarded-to number if the “#” is used.
digits. When counting the 16-digit limit, count the digits in the Trunk Access
Code or AAR/ARS feature access code. Do not count the “#” used to terminate a
forwarded-to number if the “#” is used.