Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1426
Messaging Server Interface
20
A user transfers a malicious caller to hold. The user initiates a Transfer,
receives the second dial tone, enters the MCT-Activate FAC, then halts the
remainder of the Transfer operation and returns to the malicious caller’s
appearance.
receives the second dial tone, enters the MCT-Activate FAC, then halts the
remainder of the Transfer operation and returns to the malicious caller’s
appearance.
■
Trunk Access Code
To activate MCT for a Trunk Access Code (TAC), a user must have an
MCT-Control button administered. The user hears a dial tone and enters the
trunk-member number for the trunk group that the TAC identified. The user
then becomes the MCT controller for a call involving the identified trunk
member. This TAC operation is useful when users need to trace a call that
has tandemed through their switch to terminate on another switch.
MCT-Control button administered. The user hears a dial tone and enters the
trunk-member number for the trunk group that the TAC identified. The user
then becomes the MCT controller for a call involving the identified trunk
member. This TAC operation is useful when users need to trace a call that
has tandemed through their switch to terminate on another switch.
■
Trunk Groups
If a Personal Central Office Line (PCOL) is involved in an MCT, then the
switch may hold up the trunk until the MCT deactivates.
switch may hold up the trunk until the MCT deactivates.
Messaging Server Interface
NOTE:
This product is not supported as part of Lucent’s service support agreements
for DEFINITY ECS R6 and later or DEFINITY BCS and Guestworks Issue 4
and later.
for DEFINITY ECS R6 and later or DEFINITY BCS and Guestworks Issue 4
and later.
The Messaging Server (MS) interface provides MS-based features to the system
such as Directory Service, Message Center Service, and Unified Messaging
Services such as Electronic Documentation Communications, UNIX system mail,
Office Telesystem, and DCS Centralized Messaging.
such as Directory Service, Message Center Service, and Unified Messaging
Services such as Electronic Documentation Communications, UNIX system mail,
Office Telesystem, and DCS Centralized Messaging.
The MS interface consists of a control link between the DEFINITY ECS and the
MS and includes a hunt group of MS agents that take messages. You must set a
coverage point on the Coverage Path form to include the hunt group number of the
MS agent hunt group.
MS and includes a hunt group of MS agents that take messages. You must set a
coverage point on the Coverage Path form to include the hunt group number of the
MS agent hunt group.
The control link transmits extra information relevant to each MS agent-handled
call for the following services:
call for the following services:
■
Message Center Service — When agents receive (or drop) calls to leave or
retrieve messages.
retrieve messages.
■
Leave Word Calling — When users leave simple messages to call back or
retrieve the call-back messages without MS agent intervention.
retrieve the call-back messages without MS agent intervention.