Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1445
Night Service
20
Hunt Group Night Service
Hunt Group Night Service allows an attendant or a split supervisor to assign a
hunt group or split to Night Service mode. All calls for the hunt group then are
redirected to the hunt group’s designated Night Service extension (NSE). When a
user activates Hunt Group Night Service, the associated button lamp lights.
hunt group or split to Night Service mode. All calls for the hunt group then are
redirected to the hunt group’s designated Night Service extension (NSE). When a
user activates Hunt Group Night Service, the associated button lamp lights.
Night Console Service
Night Console Service directs all calls for primary and daytime attendant consoles
to a night console. When a user activates Night Console Service, the Night Service
button for each attendant lights and all attendant-seeking calls (and calls waiting)
in the queue are directed to the night console.
to a night console. When a user activates Night Console Service, the Night Service
button for each attendant lights and all attendant-seeking calls (and calls waiting)
in the queue are directed to the night console.
To activate and deactivate this feature, the attendant typically presses the Night
button on the principal attendant console or designated console.
button on the principal attendant console or designated console.
Night Station Service
Night Station Service directs incoming calls for the attendant to designated
extensions. Attendants can activate Night Station Service by pressing the Night
button on the principle console if there is not an active night console. If the night
station is busy, calls (including emergency attendant calls) receive busy tone. They
do not queue for the attendant.
extensions. Attendants can activate Night Station Service by pressing the Night
button on the principle console if there is not an active night console. If the night
station is busy, calls (including emergency attendant calls) receive busy tone. They
do not queue for the attendant.
When Night Station Service is active, incoming calls to the attendant route as
follows:
follows:
■
DID Listed Directory Number (LDN) calls route to a designated DID-LDN
night extension.
night extension.
■
Internal calls route to the DID-LDN night extension (unless you administer
the system so only DID-LDN calls can route to the LDN night extension).
the system so only DID-LDN calls can route to the LDN night extension).
■
Non-DID calls route to the night destination that you specify for the trunk
group or for the individual trunk. If you do not specify a night destination,
the calls route to the DID-LDN night extension.
group or for the individual trunk. If you do not specify a night destination,
the calls route to the DID-LDN night extension.
You can assign a unique extension as the night destination for each incoming
central-office, foreign-exchange, or 800-Service trunk group. Both the extension
assigned as a trunk group’s night destination and the DID-LDN night extension
can be phones or answering groups (such as DDC group, UCD group, or TEG).
central-office, foreign-exchange, or 800-Service trunk group. Both the extension
assigned as a trunk group’s night destination and the DID-LDN night extension
can be phones or answering groups (such as DDC group, UCD group, or TEG).