Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1485

Service observing 

If a user makes a trunk-call, observation starts after the user finishes dialing. On 
central office (CO) trunks, dialing is considered complete when answer 
supervision is returned or when answer supervision timeout occurs. 

Service observing cannot be activated over trunks without disconnect supervision. 
Any attempt is denied.

If you administer a tone to notify the parties on a call when they are being 
observed, you can choose between a warning tone and conference tone. If you 
select warning tone, a unique 2-second, 440-Hz warning tone plays before an 
observer connects to the call. While the call is observed, a shorter version of this 
tone repeats every 12 seconds. If you select conference tone, all parties will hear 
conference tone before an observer connects to the call. However, unlike warning 
tone the conference tone is not repeated.

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Attendants

An attendant can be observed but cannot be an observer.

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Bridged Appearances

You can only observe calls on primary extensions, not on bridged 
appearances. For example, let’s say you’re observing extension 3082 and 
this phone also has a bridged appearance for extension 3282. You can’t 
observe calls to 3282.

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Busy-Verification 

You can’t observe an extension that’s being busy-verified. You can’t 
busy-verify an extension that’s being observed.

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Call Coverage/Call Pickup

An observer cannot observe a call answered by a covering agent or a 
member of a pickup group unless the called agent bridges onto the call.

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Call Park

An observer cannot park the call they are observing. 

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Call Waiting

Incoming calls cannot wait on a single-line phone that is being observed.