Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

127

Setting up call forwarding 

2. In the Group Name field, enter a name to identify the coverage group.

3. In the Ext field, type the extension of each group member.

4. Press 

ENTER

 to save your new group list.

The system automatically completes the Name field when you press 

ENTER

.

Refer to 

‘‘Assigning a coverage path to users’’ on page 120

 for instructions on 

assigning a coverage path.

This section explains how to administer various types of automatic call 
forwarding. To provide call forwarding to your users, assign each extension a 
Class of Service (COS) that allows call forwarding. Then assign call-forwarding 
buttons to the user phones (or give them the Feature Access Code (FAC) for call 
forwarding) so that they can easily forward calls. You use the station screen to 
assign the COS and any call-forwarding buttons.

Within each class of service, you can determine whether the users in that COS 
have the following call forwarding features:

■

Call Forwarding All Calls — allows users to redirect all incoming calls to 
an extension, attendant, or external phone number.

■

Call Forwarding Busy/Don’t Answer — allows users to redirect calls only 
if their extensions are busy or they do not answer.

■

Restrict Call Fwd-Off Net — prevents users from forwarding calls to 
numbers that are outside your system network.

  

COVERAGE ANSWER GROUP

Group Number: ____
Group Name: COVERAGE_GROUP_

GROUP MEMBER ASSIGNMENTS

Ext Name 

Ext

 

Name

1: ____ ___________________________ 5: ____

___________________________

2: ____ ___________________________ 6: ____

___________________________

3: ____ ___________________________ 7: ____

___________________________

4: ____ ___________________________ 8: ____

___________________________