Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Index 

IN-4

 

Automatic Wakeup

,

62

, 

1348

printer alarm button

,

75

aux work button

,

62

AUX work reason codes, see DEFINITY ECS 

Guide to ACD Call Centers

backing up

announcements

,

369

system

,

13

barge in

whisper paging

,

1582

barge-in

,

1465

recorded announcements

,

373

barrier codes

,

255

, 

1468

7-digit barrier codes

,

1173

description

,

1172

basic multimedia complex

,

231

BCMS/VuStats Login ID

screen,  see DEFINITY ECS Guide to ACD 

Call Centers

bearer capability class (BCC)

,

1341

Best Service Routing Application Plan

screen,  see DEFINITY ECS Guide to ACD 

Call Centers

blocking prevention

,

431

, 

1599

books

how to order more copies

,

xxii

online

,

xxii

bridged appearance button

analog phone

,

59

digital phone

,

63

Bridged Call Appearance

creating

,

84

description

,

84

, 

1174

extension administrable buttons and 

lights

,

1174

multiappearance phones

,

1174

Bulletin Board

,

11

commands

,

1046

screen

,

499

busy indicator

,

64

, 

1188

busy verification

phone verification

,

1189

using

,

327

verification

,

1191

UCD groups

,

1191

busy verify button

,

78

button assignments, phone displays

,

1499

button view

,

63

BX.25 protocols

,

1398

Cabinet

screen, see DEFINITY ECS Installation and 

Test

call appearance button

,

64

Call by Call (CBC) Service Selection

call detail recording

,

1301

description

,

1295

incoming call handling treatment

,

1300

information elements (IE)

,

1299

ISDN–PRI messages and information 

elements

,

1299

usage allocation plans (UAP)

,

1299

Call Center Optional Features screen, see  Sys-

tem Parameters Customer-Options screen

Call Center System Parameters screen, see Fea-

ture-Related System Parameters screen

Call Charge Information

administering AOC

,

446

administering PPM

,

447

advice of charge (AOC) description

,

1195

Call Detail Recording (CDR) reports

,

1196

charge displays

,

1196

collecting information about calls

,

439

description

,

1195

Periodic Pulse Metering (PPM)

,

446

, 

1195

viewing

,

449

, 

1196

call classification answer detection

,

1141

Call Coverage

adding to a coverage path

,

123

administering system-wide 

characteristics

,

118

advanced

,

121

assigning coverage paths

,

120

basic

,

117

call classification

,

1202

call forwarding

,

127

conditions that override

,

1207

Consult

,

1208

coverage answer groups

,

126

, 

1208

Coverage Callback

,

1208

Coverage Incoming Call Identification 

(ICI)

,

1209

coverage paths

,

1202

coverage subsequent redirection 

intervals

,

1201

covering user options

,

1208

defining coverage for calls redirected to 

external

,

122

defining time-of-day coverage

,

124

description

,

1201

directed call pickup

,

1207

Extended User Administration of Redirected 

Calls

,

1213

features that override

,

1205

for a hunt group

,

1370