Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
155
Managing hunt groups
7
Setting up a queue
You can tell your switch how to handle a hunt-group call when it cannot be
answered right away. The call waits in a “queue.”
answered right away. The call waits in a “queue.”
Let’s tell the switch that up to 10 calls can wait in the queue, but that you want to
be notified if a call waits for more than 30 seconds.
be notified if a call waits for more than 30 seconds.
You also want the switch to send a warning when 5 or more calls are waiting in the
queue. This warning flashes queue-status buttons on phones that have a status
button for this hunt group. When the buttons flash, everyone answering these calls
can see that the help-line calls need more attention.
queue. This warning flashes queue-status buttons on phones that have a status
button for this hunt group. When the buttons flash, everyone answering these calls
can see that the help-line calls need more attention.
Instructions
To set up our helpline queue:
1. Type
change hunt-group n
and press
RETURN
, where n is the number of
the hunt group to change.
In our example, type
change hunt-group 5
. The
Hunt Group
screen
appears.
2. In the Queue field, type
y
.
3. In the Queue Length field, type the maximum number of calls that you
want to wait in the queue.
In our example, type
10
.
Page 1 of X
HUNT GROUP
Group Name: internal helpline
Group Number: 5
Group Extension: 1200
Group Type: ucd-loa
MM Early Answer? _
Skill? _
ACD?
Queue? y
Vector? _
AAS? _
Security Code: ____
COR:
ISDN Caller Disp: ________
TN: _
Measured: ________
Supervisor: Extension: ____
Controlling Adjunct: ____
Multiple Call Handling: __________
Objective: ____
Queue Length: 10
Calls Warning Threshold: 5
Calls Warning Port: __
Time Warning Threshold: 30
Time Warning Port: __
Redirect on No Answer (rings): _ Redirect to VDN: _
Forced Entry of Stroke Counts or Call Work Codes? _