Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

167

Managing vectors and VDNs 

2. To see all current vector events, press 

RETURN

.

OR

Indicate the events that you want to see by completing the Report Period 
and Search Option fields. Refer to DEFINITY ECS Call Vectoring/EAS 
Guide or DEFINITY BCS and Guestworks Call Vectoring Guide for more 
information.

3. Press 

ENTER

 to view the report.

The Event Report (detail) screen appears.

Look at the information in Event Data field to diagnose the vector event. In 
this example, there was a problem with:

■

Vector 12, step 5

■

Split 89

A vector directory number (VDN) is an extension that directs an incoming call to 
a specific vector. This number is a “soft” extension number not assigned to an 
equipment location. VDNs must follow your dial plan.

Let’s create VDN 5011 for our sales department. A call into 5011 routes to vector 
11. This vector plays an announcement and queues calls to the sales department.

 
                                EVENT REPORT

The following option control which events will be displayed:

EVENT CATEGORY

Category: Vector

REPORT PERIOD

Interval: _a_ From: __/__/__:__ To: __/__/__:__

SEARCH OPTIONS

Vector Number: __
Event Type: ___

 
                                EVENT REPORT
Event 

Event 

Event Event First 

Last 

Event

Type  Description 

Data 1 

Data 2 

Occur 

Occur 

Cnt

20 Call 

not 

queued 

12/5 

B 

09/28/13:43 09/28/13:43 21

541  Not a messaging split

Split 

4C 

09/28/13:43  09/28/13:43  136