Lucent Technologies 8.2 User Manual
Managing announcements
365
Understanding announcements
13
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
13
Managing announcements
Understanding announcements
An announcement is the recorded message a caller hears while the call is in a
queue. An announcement is often used in conjunction with music.
queue. An announcement is often used in conjunction with music.
Three types of announcements are:
■
delay announcement — explains the reason for the delay and encourages
caller to wait
caller to wait
■
forced announcement — explains an emergency or service problem. Use
when you anticipate a large number of calls about a specific issue.
when you anticipate a large number of calls about a specific issue.
■
information announcement — gives the caller instructions on how to
proceed, information about the number called, or information that the caller
wants
proceed, information about the number called, or information that the caller
wants
Adding announcement data modules
Your system uses a data module to save and restore the announcements from the
integrated announcement circuit pack and your system’s memory. You need to set
up the data module that is built into the announcement circuit pack.
integrated announcement circuit pack and your system’s memory. You need to set
up the data module that is built into the announcement circuit pack.
Before you start
You need to record your announcement on a special announcement circuit pack on
your system, or on an external device like an answering machine. Refer to your
DEFINITY ECS System Description for circuit pack information.
your system, or on an external device like an answering machine. Refer to your
DEFINITY ECS System Description for circuit pack information.