Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
548
Console Parameters
17
■
DID to Attendant — An incoming DID trunk call to an attendant group.
This does not include trunk calls that return to the attendant group after a
timeout or deferred attendant recall.
This does not include trunk calls that return to the attendant group after a
timeout or deferred attendant recall.
■
Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to
an attendant group. This does not include trunk calls that return to the
attendant group after a timeout or deferred attendant recall.
an attendant group. This does not include trunk calls that return to the
attendant group after a timeout or deferred attendant recall.
■
Redirected DID Call — A DID or ACD call that times out due to
ring/no-answer, busy condition (if applicable), or Number Unobtainable
and reroutes to the attendant group.
ring/no-answer, busy condition (if applicable), or Number Unobtainable
and reroutes to the attendant group.
■
Redirected Call — A call assigned to one attendant, but redirected to the
attendant group because the attendant is now busy
attendant group because the attendant is now busy
■
Return Call — A call returned to the attendant after it times out. If the
attendant is now busy, the call redirects to the attendant group.
attendant is now busy, the call redirects to the attendant group.
■
Serial Call — A call from the Attendant Serial Call feature when an outside
trunk call (designated as a serial call by an attendant) is extended to and
completed at a telephone, and then the telephone user goes on-hook. If the
attendant who extended the call is busy, the call redirects to the attendant
group.
trunk call (designated as a serial call by an attendant) is extended to and
completed at a telephone, and then the telephone user goes on-hook. If the
attendant who extended the call is busy, the call redirects to the attendant
group.
■
Individual Attendant Access — A call from a telephone user, incoming
trunk call, or a system feature to the Individual Attendant Access (IAA)
extension of a specific attendant. If the attendant is busy, the call queues
until the attendant is available.
trunk call, or a system feature to the Individual Attendant Access (IAA)
extension of a specific attendant. If the attendant is busy, the call queues
until the attendant is available.
■
Interposition — A call from one attendant to the Individual Attendant
Access (IAA) extension of another attendant
Access (IAA) extension of another attendant
■
VIP Wakeup Reminder Call — A VIP Wakeup reminder call.
■
Miscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue
priority level, then by call type, and, finally, in the order received.
priority level, then by call type, and, finally, in the order received.
Valid entries
Usage
y
Enter
y
if you want to present calls by call type. You can
assign a type-disp button on the
Attendant Console
screen so
that the attendant can review the call type for the active call.
n
Enter
n
if you wish the calls to be queued in chronological
order by queue priority level.