Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
705
Hunt Group
17
Field description for page 2
Page 2 of the Hunt group screen appears only when the ACD field on page 1 is
y
.
If the ACD field is
n
, page 3 becomes page 2 and all subsequent page numbers are
decreased by one.
The Timed ACW Interval field appears only if, on the System-Parameters
Customer-Option screen, the Timed ACW field on page 3 is
Customer-Option screen, the Timed ACW field on page 3 is
y
.
The following screen shows Field descriptions for page 2 with all fields appearing.
Screen 102.
Hunt Group screen
Screen 103.
Hunt Group screen when Queue and Vector are n
change hunt-group x Page 2 of X
HUNT GROUP
HUNT GROUP
Skill? _
Acceptable Service Level (sec): ___
AAS? _
Expected Call Handling Time (sec): ___
Measured: ______
VuStats Objective: ____
Supervisor Extension: ____
Timed ACW Interval (sec): ___
Priority on Intraflow? _
Service Level Supervisor? _
Inflow Threshold (sec): ____
Level 1 Threshold (sec): ___
Controlling Adjunct: ____
Level 2 Threshold (sec): ___
Adjunct Link Extension: ____
Multiple Call Handling: ___________
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _
change hunt-group x Page 2 of X
HUNT GROUP
HUNT GROUP
Skill? _
Acceptable Service Level (sec): ___
AAS? _
Measured: ____
Supervisor Extension: ____
Priority on Intraflow? _
Inflow Threshold (sec): __
Controlling Adjunct: ____
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _