Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Contents
v
■
Changing the display language
112
■
Setting up directory buttons
115
7
Handling incoming calls
117
■
Setting up basic call coverage
117
■
Setting up advanced call coverage
121
■
Setting up call forwarding
127
■
Setting up night service
132
■
Adding call pickup
146
■
Managing hunt groups
152
■
Managing vectors and VDNs
157
■
Understanding Automatic Call Distribution
169
■
Assigning a terminating extension group
170
8
Routing outgoing calls
173
■
World class routing
173
■
Managing calling privileges
174
■
Assigning ARS FAC
174
■
Displaying ARS analysis information
175
■
Understanding ARS analysis
175
■
Setting up multiple locations
182
■
Routing with multiple locations
184
■
Modifying call routing
186
■
Overriding call restrictions
190
■
Defining ARS Partitions
191
■
Setting up time of day routing
194
■
Setting up shortcut dialing
196
9
Managing multimedia calling
201
■
Multimedia Applications Server Interface
201
■
Multimedia Call Handling
230
■
Understanding the multimedia complex
249
■
Enhanced Mode MM complex
263
10
Setting up telecommuting
285
■
Configuring DEFINITY ECS for telecommuting
285
■
Setting up Personal Station Access
287
■
Creating a station security code
290