Panasonic WV-SP102 User Manual

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Troubleshooting
Before asking for repairs, check the symptoms with the following table. 
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob-
lem is not described below. 
Symptom
Cause/solution
Reference 
pages
Cannot access from the web 
browser.
 •  Is the LAN cable (category 5 or better) firmly connected to
the network connector of the camera?
Installation 
Guide
 •  Is the link indicator lit?
    When it is not lit, connection to a LAN may not be estab-
lished or a network may be not working correctly. Check if 
the cables have any contact failure or if the wiring is cor-
rect or not. 
Installation 
Guide
 •  Is the power of the camera on? Check if the power of the
camera is turned on.
Installation 
Guide
 •  Are the set IP addresses valid?
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 •  Are you accessing the wrong IP address?
   Check the connection as follows:
    With the Windows command prompt, > ping "IP address 
of the camera"
    If there is reply from the camera, the connection is normal.
    If not, proceed either of the following. 
•  Reboot the camera and change the IP address by
using the Panasonic IP setup software within 20 min-
utes after the restart. 
•  Reboot the camera while holding the [INITIAL SET]
button on the camera. The camera will be initialized 
and the IP address will return to the default setting 
"192.168.0.10". 
 
  After the camera is initialized, access the camera and 
set the IP address again. (When the camera is initial-
ized, all the settings of the camera previously config-
ured on the setup menus will be initialized.)
Installation 
Guide
 •  Is "554" selected for the HTTP port number?
    For the HTTP port number, select a port number other 
than the following port numbers used by the camera. The 
number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68,
69, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000 - 
61000. 
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