Panasonic BB-HNP15A User Manual

Operating Instructions

134

The camera image is not 
displayed.

• The camera is not powered up.

→ Turn the camera on.

• The camera IP address is incorrect.

→ Set the proper IP address at the basic settings on 

the preferences page.

• The authentication is required for the camera.

→ Set the proper user name and password at the basic 

settings on the preferences page.

• Network to which your PC is connected is not working.

→ Confirm that the network is working.

• The network is congested.

→ Pages may not be displayed immediately.  

Wait for a while.

• The proxy setting is incorrect.

→ If the camera cannot be accessed without a proxy 

server, the proxy setting should be set on this 
software. Check [Use a proxy server] and set the 
proxy settings at proxy server settings on the 
preferences page.

• There are more than 4 connections to the same 

camera using this software.
→ There is a limit to the number of connections to the 

same camera using this software (including BB-
HNP11). If you select [Audio and images are sent 
using one connection] on the basic settings page, do 
not make more than 4 connections to the same 
camera. If you are making more than 4 connections, 
select [Images and audio are connected 
separately].

"Register the license key." 
is displayed on the multi-
monitoring page.

• The license registration is not performed.

→ Perform the license registration entering registration 

code and license key at [Help]

→[License 

Registration] on the menu bar.