JVC VN-V225U series User Manual

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82
Others
Troubleshooting
Symptom
Causes and Countermeasures
Reference 
Page
IP address of the camera is 
unknown
● The default IP address is 192.168.0.2, and the 
default subnet mask is 255.255.255.0.
● When [IP Setting] is set to ADHCP EnableB and 
there is no DHCP sever, the camera will run using 
the default IP address when it is started up.
● If there is a PC in the same LAN, you can search 
cameras from the PC using the search tool.
The web page of the camera 
cannot be displayed
Check the Internet Explorer settings. When a proxy 
server is in use, configure the proxy server settings 
of the Internet Explorer accordingly.
The built-in viewer cannot be 
installed
Check the Internet Explorer settings. The built-in  
viewer consists of a software component called 
ActiveX. The ActiveX is usually installed when the 
built-in  viewer is used for the first time. However, 
installation may be rejected depending on the Anti-
virus software settings. In this case, change the 
settings of the Anti-virus software before installing 
the built-in  viewer.
Authentication by Verisign 
appears during installation of 
the built-in viewer
VeriSign’s electronic signature is stored in the built-
in viewer.
For computers with a network environment that is 
connected to the Internet, the authenticity of the 
viewer can be verified via authentication by 
VeriSign.
A warning message appears 
upon starting up the built-in 
viewer
The built-in viewer consists of a software 
component called ActiveX.
The ActiveX is usually installed when the built-in 
viewer is used for the first time. However, installation 
may be rejected depending on the Anti-virus software 
settings. In this case, change the settings of the Anti-
virus software before installing the built-in viewer.
TCP images cannot be 
played back
● Number of streams is limited based on settings 
and client request. Multicast is available for more 
receivers.