Avaya 700287337 User Manual

Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade

Introduction

Avaya Network Management Software Systems Support
Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida
answers customer calls about products in Avaya Integrated Management. NMSSS will either answer
your questions directly or connect you with an associate who can answer questions about the products.

Avaya Contact Information

Table 1-1

and

Table 1-2

provide contact information that you may use if you need assistance during the

process of installing and setting up Avaya Integrated Management.

Table 1-1. Customer-Accessible Resources

Table 1-2. Avaya Internal Resources

Resource

Contact Information

Avaya Support Center

http://www.avaya.com/support

Network Management
Software Systems Support
(NMSSS)

+1 800 237-0016

Remote Network Integration
Services (RNIS)

+1 800 730-9108, prompt 3

http://www1.avaya.com/enterprise/brochures/svc1369.pdf

Toll Fraud Intervention

+1 800 643-2353, prompt 1

Resource

Contact Information

Avaya System Management
Support

http://aem-support.dr.avaya.com

Avaya Technology and
Consulting (ATAC)

+1 888 297-4700, prompt 2,6

http://forum.avaya.com

(requires a password)

Remote Network Integration
Services (RNIS)

http://associate2.avaya.com/sales_
market/products/data-implementation-services/

Integrated Management
Services Support Plan

http://associate2.avaya.com/solution/support_plans/#Enterprise

AIM001 Form

http://associate2.avaya.com/sales_
market/products/data-implementation-services

Click Avaya Integrated Management Configuration Request
Form #1.