Bosch NBN-921 User Manual

120 en | Troubleshooting

DinionHD 720p IP Camera

AR18-10-B013 | v1.52 | 2011.06

Installation and Operation Manual

Bosch Security Systems

If a fault cannot be resolved, please contact your supplier or 

system integrator, or go directly to Bosch Security Systems 

Customer Service.

The version numbers of the internal processors can be viewed 

on a special page. Please note this information before 

contacting Customer Service.

1.

In the address bar of your browser, after the unit IP 

address, enter: /version

for example: 192.168.0.80/version

2.

Write down the information or print out the page.

The unit is not 

operational after a 

firmware upload.

Power failure during 

programming by firmware 

file.

Have the unit checked by 

Customer Service and 

replace if necessary.

Incorrect firmware file.

Enter the IP address of 

the unit followed by /

main.htm in your Web 

browser and repeat the 

upload.

Placeholder with a 

red cross instead of 

the ActiveX 

components.

JVM not installed on your 

computer or not 

activated.

Install Sun JVM from the 

product CD.

Web browser 

contains empty 

fields.

Active proxy server in 

network.

Create a rule in the local 

computer's proxy 

settings to exclude local 

IP addresses.

The POWER LED 

flashes red.

Firmware upload failed.

Repeat firmware upload.