AT&T IPH8005 User Manual
22
Troubleshooting and Support
This section contains troubleshooting tips and answers to common issues and
questions.
questions.
Troubleshooting
Use the information in this section to identify and resolve issues with the receiver. If
you need further assistance, contact AT&T U-verse.
you need further assistance, contact AT&T U-verse.
No Picture
•
Verify that the TV is turned on.
•
Verify that nothing is blocking the path from your remote control to the front panel of
the receiver.
the receiver.
•
Verify that your remote control is set to operate the receiver (rather than another
component in your set up). If the remote control does not operate the receiver,
replace the batteries in your remote control.
component in your set up). If the remote control does not operate the receiver,
replace the batteries in your remote control.
•
If the receiver is plugged into a switched power outlet, verify that the switch is on.
Check the LED on the power supply unit. It lights green when the receiver is
receiving power from the wall outlet. Verify that the Power light on the front panel of
the receiver is green.
Check the LED on the power supply unit. It lights green when the receiver is
receiving power from the wall outlet. Verify that the Power light on the front panel of
the receiver is green.
•
Verify that all cables are properly connected.
•
Verify that the Link light on the receiver is green to indicate that the receiver is
connected to the home network. If the receiver is not connected to the home
network, check the Ethernet cable to the NETWORK connector (or the coaxial cable
to the TO WALL (VIDEO IN) connector) to verify that the cable to your home
network is connected properly. Restart the receiver by pressing the Power button
and holding it down for ten seconds. If necessary, after verifying the cable
connections, reboot the receiver by unplugging the AC power adapter from the
electrical outlet, waiting ten seconds, and then plugging it back into the electrical
outlet.
connected to the home network. If the receiver is not connected to the home
network, check the Ethernet cable to the NETWORK connector (or the coaxial cable
to the TO WALL (VIDEO IN) connector) to verify that the cable to your home
network is connected properly. Restart the receiver by pressing the Power button
and holding it down for ten seconds. If necessary, after verifying the cable
connections, reboot the receiver by unplugging the AC power adapter from the
electrical outlet, waiting ten seconds, and then plugging it back into the electrical
outlet.
•
If your system includes a home theater receiver, verify that you have properly
connected the device to the receiver. Verify that the Record light on the receiver
lights red when DVR recording is in progress.
connected the device to the receiver. Verify that the Record light on the receiver
lights red when DVR recording is in progress.
•
Verify that you are using the proper input selection on your TV or home theater
receiver. If you are using a component video connection, make sure that the
receiver’s TV display capability settings are appropriate for your TV. If you are using
the HDMI connection, make sure the connection goes directly from your receiver to
your TV (or your home theater receiver). If the receiver detects that the link is not
secure, your receiver will not transmit a picture.
receiver. If you are using a component video connection, make sure that the
receiver’s TV display capability settings are appropriate for your TV. If you are using
the HDMI connection, make sure the connection goes directly from your receiver to
your TV (or your home theater receiver). If the receiver detects that the link is not
secure, your receiver will not transmit a picture.