Whirlpool W10607420A-SP Owner's Manual

Troubleshooting

  Washer not performing as expected (cont.)
Fabric Damage

Sharp items were in pockets during 

wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before 

washing to avoid snags and tears.

Strings and straps could have 

tangled.

Tie all strings and straps before starting wash load.

Items may have been damaged  

before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if washer  

is tightly packed.

Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.

Liquid chlorine bleach may have 

been added incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up 

bleach spills.
Undiluted bleach will damage fabrics. Do not use more than  

recommended by manufacturer.
Do not place load Items on top of bleach dispenser when  

loading and unloading washer.

Garment care instructions may not 

have been followed.

Always read and follow item manufacturer’s care label  

instructions. See the “Cycle Guide” to match your load with the 

best cycle.

Odors

Monthly maintenance not done as  

recommended.

Run the Clean Washer with affresh

®

 cycle after every 30 washes. 

See “Washer Care” section.
Unload washer as soon as cycle is complete.

Using wrong or too much detergent.

Use only HE detergent. Be sure to measure correctly. Always  

follow the manufacturer’s directions.
See “Washer Care” section.

Lid Locked light is 

flashing

The lid is not closed. 

Close the lid. The washer will not start or fill with the lid open.

A cycle was stopped or paused using 

the START/Pause button.

The washer may still be spinning. The lid will not unlock until the 

basket has stopped spinning. This may take several minutes if 

washing large loads or heavy fabrics.

Single-dose laundry 

packet not dissolving

Adding laundry packet incorrectly.

Be sure laundry packet is added to washer basket before 

adding clothes. Do not add packet to dispensers. Follow the 

manufacturer’s instructions to avoid damage to your items.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.