Symantec 10024709 User Manual

Support

Service and support 
solutions

Service and support information is available from the Help system of your 
Symantec product. Click the Service and Support topic in the Help index.

Symantec offers two technical support options:

■

Online Service and Support
Connect to the Symantec Service & Support Web site at
http://service.symantec.com, select your user type, and then select your 
product and version. This gives you access to current hot topics, knowledge 
bases, file download pages, multimedia tutorials, contact options, and more.

■

PriorityCare telephone support
PriorityCare fee-based telephone support services are available to all 
registered customers. You can access the PriorityCare number for your 
product through the Service & Support Web site. You’ll be led through the 
online options first, and then to the telephone contact options available for 
your product and version.

Support for old and discontinued versions

When a new version of this software is released, registered users will receive 
upgrade information in the mail. Telephone support will be provided for the old 
version for up to twelve months after the release of the new version. Technical 
information may still be available through the Service & Support Web site (http:/
/service.symantec.com).