Mackie 1402-VLZ3 User Manual

Owner’

s Manual

A. LOUD Technologies Inc. warrants all materials, 
workmanship and proper operation of this product for a period 
of three years from the original date of purchase. If any defects 
are found in the materials or workmanship or if the product 
fails to function properly during the applicable warranty 
period, LOUD Technologies, at its option, will repair or replace 
the product. This warranty applies only to equipment sold and 
delivered within the U.S. by LOUD Technologies Inc. or its 
authorized dealers.

B. Failure to register online or return the product registration 
card will not void the three-year warranty.

C. Service and repairs of Mackie products are to be 
performed only at a factory-authorized facility (see D below). 
Unauthorized service, repairs, or modifi cation will void this 
warranty. To obtain repairs under warranty, you must have a 
copy of your sales receipt from the authorized Mackie dealer 
where you purchased the product. It is necessary to establish 
the purchase date and determine whether your Mackie 
product is within the warranty period. 

D. To obtain factory-authorized service:

1. Call Mackie Technical Support at 800/898-3211, 7 AM to 
5 PM Monday through Friday (Pacifi c Time) to get a Service 
Request Number. Products returned without a Service Request 
Number will be refused. 

2. Pack the product in its original shipping carton. Also include 
a note explaining exactly how to duplicate the problem, a 
copy of the sales receipt with price and date showing, and 
your return street address (no P.O. boxes or route numbers, 
please!). If we cannot duplicate the problem or establish the 
starting date of your Limited Warranty, we may, at our option, 
charge for service time.

3. Ship the product in its original shipping carton, freight 
prepaid to the authorized service center. The address of your 
closest authorized service center will be given to you by 
Technical Support.

IMPORTANT:  Make sure that the Service Request Number is 
plainly written on the shipping carton.

No receipt: no warranty service.

E. LOUD Technologies reserves the right to inspect any 
products that may be the subject of any warranty claims before 
repair or replacement is carried out. LOUD Technologies may, 
at our option, require proof of the original date of purchase in 
the form of a dated copy of the original dealer’s invoice or sales 
receipt. Final determination of warranty coverage lies solely 
with LOUD Technologies. 

F. Any products returned to one of the LOUD Technologies 
factory-authorized service centers, and deemed eligible for 
repair or replacement under the terms of this warranty will 
be repaired or replaced within thirty days of receipt. LOUD 
Technologies and its authorized service centers may use 
refurbished parts for repair or replacement of any product. 
Products returned to LOUD Technologies that do not meet 
the terms of this Warranty will not be repaired unless 
payment is received for labor, materials, return freight, 
and insurance. Products repaired under warranty will be 
returned freight prepaid by LOUD Technologies to any 
location within the boundaries of the USA.

G. LOUD Technologies warrants all repairs performed 
for 90 days or for the remainder of the warranty period. 
This warranty does not extend to damage resulting from 
improper installation, misuse, neglect or abuse, or to 
exterior appearance. This warranty is recognized only if 
the inspection seals and serial number on the unit have not 
been defaced or removed.

H. LOUD Technologies assumes no responsibility for the 
quality or timeliness of repairs performed by an authorized 
service center.

I. This warranty is extended to the original purchaser and to 
anyone who may subsequently purchase this product within 
the applicable warranty period. A copy of the original sales 
receipt is required to obtain warranty repairs.

J. This is your sole warranty. LOUD Technologies does 
not authorize any third party, including any dealer or 
sales representative, to assume any liability on behalf of 
LOUD Technologies or to make any warranty for LOUD 
Technologies Inc.

K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE 
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. 
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS 
AND IMPLIED, INCLUDING THE WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR 
PURPOSE. THE WARRANTY GIVEN ON THIS PAGE 
SHALL BE STRICTLY LIMITED IN DURATION TO THREE 
YEARS FROM THE DATE OF ORIGINAL PURCHASE 
FROM AN AUTHORIZED MACKIE DEALER. UPON 
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, 
LOUD TECHNOLOGIES INC. SHALL HAVE NO FURTHER 
WARRANTY OBLIGATION OF ANY KIND. LOUD 
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY 
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES 
THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE 
PRODUCT OR ANY WARRANTY CLAIM. Some states do 
not allow exclusion or limitation of incidental, special, 
or consequential damages or a limitation on how long 
warranties last, so some of the above limitations and 
exclusions may not apply to you. This warranty provides 
specifi c legal rights and you may have other rights which 
vary from state to state.