Avaya S8300 User Manual

Before Going to the Customer Site

After installing new software and new Authentication file, you will need to use a static craft password to 
access the customer’s system. This static password will enable you to log in to the S8300 with a direct 
connection to the Services port without the ASG challenge/response. To obtain the static password, call 
the ASG Conversant number, 800-248-1234 or 720-444-5557 (or 877-295-0099 for Avaya Business 
Partners), and follow the prompts to get the password. In addition to your credentials, you will need to 
enter the customer’s Product ID or the FL or IL number.

Skip to the next section if a software update is not required for this installation or upgrade, or if the 
software for the required updates are on your software CD.

If one or more updates are required for this installation or upgrade procedure, and the update file is not on 
your software CD, download the update file from the Avaya Support web site to your laptop:

On your laptop, create a directory to store the file (for example, c:\S8300download).

Connect to the LAN using a browser on your laptop or the customer’s PC and access 

on the Internet to copy the required Communication Manager 

update file to the laptop.

At the Avaya support site, select the following sequence of links:

— Software & Firmware Downloads

— G700 Media Gateway & S8300 Media Server

— Software Downloads

—

(where x.x.x is the 

release that is currently running on the S8300)

Locate the file name that matches the load listed in your planning documentation. The file name 
ends with .tar.gz (for example only, 03.0.526.5-5767.tar.gz).

Double-click the file name. The system displays a File Download window.

Click on 

.

Save the file to an appropriate directory on your laptop.