Nortel Networks P0919439 User Manual
Installing Nortel Networks Call Center Reporting
Nortel Networks Call Center Reporting Set Up and Operation Guide
Issue 07
12
Installing Nortel Networks Call Center Reporting Master Client
software
software
Nortel Networks Call Center Reporting Master Client software automatically creates a folder
called \Program Files\Nortel Networks\Call Center Reporting on the installation drive of the
Master Client PC. This folder contains the application files used by Nortel Networks Call Center
Reporting Master Client. It also contains the Call Center Reporting configuration database.
Another folder is created on the hard disk drive of the Master Client PC, inside the folder
mentioned above. The second folder is called \Program Files\Nortel Networks\Call Center
Reporting\Stats, and contains the stored statistical data. This folder is not created on the
Multiple Client PCs.
Do not rename, move or delete these folders (although you may need to change the Network
Share Name of the \Program Files\Nortel Networks\Call Center Reporting folder: see page
16).
called \Program Files\Nortel Networks\Call Center Reporting on the installation drive of the
Master Client PC. This folder contains the application files used by Nortel Networks Call Center
Reporting Master Client. It also contains the Call Center Reporting configuration database.
Another folder is created on the hard disk drive of the Master Client PC, inside the folder
mentioned above. The second folder is called \Program Files\Nortel Networks\Call Center
Reporting\Stats, and contains the stored statistical data. This folder is not created on the
Multiple Client PCs.
Do not rename, move or delete these folders (although you may need to change the Network
Share Name of the \Program Files\Nortel Networks\Call Center Reporting folder: see page
16).
Note: Before Nortel Networks Call Center Reporting will operate correctly, you must enable
the Call Center Reporting Software Keycode. For Software Keycode information,
refer to the Software Keycode Installation Guide.
refer to the Software Keycode Installation Guide.
TCP/IP Protocol
The Call Center platform and Nortel Networks Call Center Reporting use the industry standard
TCP/IP protocol for communication between the Call Center and the Nortel Networks Call
Center Reporting Master Client PC, and also for communication between the Master Client PC
and the Multiple Client PC(s). This means the Windows Network component is required for all
Nortel Networks Call Center Reporting Client PCs, both for the Master Client and for the
Multiple Clients.
The Nortel Networks Call Center Reporting installation process does not install the Windows
Network component. For instructions on installing the Windows Networking component, refer to
your network or Windows documentation.
The Call Center platform and Nortel Networks Call Center Reporting use the industry standard
TCP/IP protocol for communication between the Call Center and the Nortel Networks Call
Center Reporting Master Client PC, and also for communication between the Master Client PC
and the Multiple Client PC(s). This means the Windows Network component is required for all
Nortel Networks Call Center Reporting Client PCs, both for the Master Client and for the
Multiple Clients.
The Nortel Networks Call Center Reporting installation process does not install the Windows
Network component. For instructions on installing the Windows Networking component, refer to
your network or Windows documentation.
Checking whether The Windows Networking Component Is Installed
To check that the Windows Network component is set up properly on a PC in order for it to
operate as a Nortel Networks Call Center Reporting Master or Multiple Client PC, the following
steps must be performed:
To check that the Windows Network component is set up properly on a PC in order for it to
operate as a Nortel Networks Call Center Reporting Master or Multiple Client PC, the following
steps must be performed:
Note: If your company has a network administrator, check with your administrator before
changing any network configuration parameters.
1. Start the Windows system on the PC that will have the Nortel Networks Call Center
Reporting Client application installed.