Nortel Networks P0919439 User Manual
Wallboards
Issue 07
Nortel Networks Call Center Reporting Set Up and Operation Guide
35
4. Enter the new password in the New Password field. The Password must be a 3 digit
number between 100 and 999.
5. You must re-enter the Password in the Confirm Password field.
6. Click OK.
Lines
Select this tab to upload or view the details of your Call Center lines.
Note: Nortel Networks Call Center Reporting only gathers data from the Call Center system.
Select this tab to upload or view the details of your Call Center lines.
Note: Nortel Networks Call Center Reporting only gathers data from the Call Center system.
The configuration does not affect the operation of the Call Center system. Line details
changed at this point are for reporting purposes only.
changed at this point are for reporting purposes only.
Uploading the Line information from the Call Center platform
1. Click the Lines tab.
2. Click the Upload button.
2. Click the Upload button.
3. The Config Update dialog appears, and the Line configuration information is
transferred from the Call Center platform to the Nortel Networks Call Center
Reporting application, and added to the configuration database of the Master Client
PC. The name of the line currently being added to the configuration database is
displayed as a means of tracking the upload progress (the Config Update dialog is
shown on page 36).
Reporting application, and added to the configuration database of the Master Client
PC. The name of the line currently being added to the configuration database is
displayed as a means of tracking the upload progress (the Config Update dialog is
shown on page 36).
4. The transfer of information to the Nortel Networks Call Center Reporting is
practically instantaneous. The progress indicator is actually showing the information
being written into the configuration database. During this period the Nortel Networks
Call Center Reporting application is operating as normal; it is still tracking Agent and
Line activity and recording these activities into the statistical database, and doing so
using the newly transferred information.
being written into the configuration database. During this period the Nortel Networks
Call Center Reporting application is operating as normal; it is still tracking Agent and
Line activity and recording these activities into the statistical database, and doing so
using the newly transferred information.
5. When the upload is completed, the word Finished appears in the Config Update
dialog, and the OK button becomes available (non-greyed out). (See page 58.)
6. Click OK.
Note: Target Lines which are programmed into the Call Center do not need to be transferred to
Nortel Networks Call Center Reporting. If you perform an Upload action when you have some
Target Lines programmed into the Call Center, you will see that only the non-Target Lines are
transferred to Nortel Networks Call Center Reporting. This is normal.
Nortel Networks Call Center Reporting. If you perform an Upload action when you have some
Target Lines programmed into the Call Center, you will see that only the non-Target Lines are
transferred to Nortel Networks Call Center Reporting. This is normal.