Netopia ISDN Router User Manual

If you suspect that power was restored after a power outage, and the Netopia R310 is connected to a remote 
site, you may need to switch the Netopia R310 off and then back on again. After temporar y power outages, a 
connection that still seems to be up may actually be disconnected. Rebooting the router should reestablish the 
connection.

Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by 
excellent technical suppor t on-line and through our resellers and distributors.

Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in 
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete 
the environment profile below before contacting technical suppor t.

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Locate the Netopia R310’s model number, product serial number, and firmware version. The serial number 
is on the bottom side of the Router, along with the model number. The firmware version appears in the 
Netopia R310’s Main Menu screen.

Model number:

Serial number: 

Firmware version:

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What kind of local network(s) do you have, with how many devices?

Ethernet

LocalTalk

EtherTalk

TCP/IP

IPX

Other:

We can help you with your problem more effectively if you have completed the environment profile in the 
previous section. If you contact your local reseller or distributor by telephone, please be ready to supply them 
with the information you used to configure the Netopia R310. Also, please be at the site of the problem and 
prepared to reproduce it and to tr y some troubleshooting steps.

You may also contact Netopia Technical Suppor t directly by e-mail, telephone, fax, or post:

Internet: techspor ts@netopia.com (for technical suppor t)
info@netopia.com (for general information)