HP (Hewlett-Packard) CE538A#BGJ User Manual

A printer driver for the product is not visible in the Printer folder

●

Restart the computer to restart the spooler process. If the
spooler has crashed, no printer drivers will appear in the
Printers folder.

●

Reinstall the product software.

Close any applications that are running. To

close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.

●

Try plugging the USB cable into a different USB port on
the computer.

An error message was displayed during the software
installation

●

Reinstall the product software.

Close any applications that are running. To

close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.

●

Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.

●

If necessary, run the Disk Defragmenter, and reinstall the
product software.

The product is in Ready mode, but nothing prints

●

Print a Configuration page, and verify the product
functionality.

●

Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.

●

●

●

●

●

●

Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources. If necessary, reinstall the software.

If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.

234 Chapter 12   Solve problems

ENWW