HP (Hewlett-Packard) 2420 (Q3085A) User Manual

hp psc 2400 series

chapter 10

94

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also 
call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 
5:00 P.M. Monday through Friday. Charges and support hours are subject to change 
without notice.

If after contacting HP Customer Support or returning to the point of purchase, you are 
requested to send your HP PSC in for service, please follow the power off and repackage 
steps below to avoid further damage to the HP product. 

Turn on the HP PSC.
Disregard steps 1 through 6 if your device will not turn on and the print carriage is 
in the home position. You will not be able to remove the print cartridges. Proceed to 
step 7.

Open the print-carriage access door.

Remove the print cartridges from their holders, and lower the latches. See 

 on page 83 for information on removing the print cartridges.

Remove both print cartridges and lower both latches. Failure to 

do so might damage your HP PSC.

Place the print cartridges in an airtight bag so they will not dry out, and put them 
aside. Do not send them with the HP PSC, unless instructed to by the HP customer 
support call agent.

Close the print-carriage access door and wait a few minutes for the print carriage to 
move back to its home position.

Turn off the HP PSC.

Italy

+39 848 800 871

United Arab Emirates

+971 4 883 845

Japan

0570 000 511

+81 3 3335 9800 

United Kingdom

+44 (0) 870 010 4320

Jordan

+971 4 883 8454

Venezuela

01-800-4746.8368

Korea

+82 1588 3003

Venezuela (Caracas)

(502) 207-8488

Kuwait

+971 4 883 8454

Vietnam

84-8-823-4530

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

1 This Call Center supports French-speaking customers from the following countries: Morocco, 

Tunisia, and Algeria.

2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.