Olivetti D-COPIA 400MF User Manual

Page of 379
Troubleshooting 
OPERATION GUIDE
6-3
Printouts are not 
clear.
Did you choose appropriate 
image quality for the original?
Select appropriate image quality.
Printouts are dirty.
Is the platen or the document 
processor dirty?
Clean the platen or the document 
processor.
Is the transfer roller dirty?
Brush the transfer roller clean.
Images are skewed.
Are the originals placed 
correctly?
When placing originals on the 
platen, align them with the original 
size indicator plates.
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals.
Is the paper loaded 
correctly?
Check the position of the paper 
width guides.
Papers often jam.
Is the paper loaded 
correctly?
Load the paper correctly.
Is the paper of the supported 
type? Is it in good condition?
Remove the paper, turn it over, and 
reload it.
Is the paper curled, folded or 
wrinkled?
Replace the paper with new paper.
Are there any loose scraps or 
jammed paper in the 
machine?
Remove any jammed paper.
Printouts from the 
document processor 
have black lines.
Are the slit glasses dirty?
Clean the slit glasses.
Printouts are 
wrinkled.
Is the paper separator of the 
paper feed unit dirty?
Clean the paper separator.
Cannot print.
Is the machine plugged in?
Plug the power cord into an AC 
outlet.
Is the machine powered on?
Turn on the main power switch.
Is the printer cable 
connected?
Connect the correct printer cable 
securely.
Was the machine powered 
on before the printer cable 
was connected?
Power on the machine after 
connecting the printer cable.
Documents are 
printed improperly.
Is the official application 
software used on PC?
Check that the official printer driver 
or application software is used.
Symptom
Checkpoints
Corrective Actions
Reference 
Page