Panasonic KX-MB1520 User Manual
Problem
Cause & Solution
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 52).
page 52).
I cannot hear a dial tone.
R The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 12).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls.
R The dialing mode setting may be wrong. Change the setting (feature #120
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
they only hear a fax tone and
cannot talk.
used for faxes.
R If you use a Distinctive Ring service, make sure you have set the same ring
The MRedialN or MVN button
does not function properly.
does not function properly.
R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
redialed.
The receiving mode does not
function properly.
function properly.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
voice mail messages, I am
interrupted by the fax tone.
R You are probably entering MGN MBN M9N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 52).
feature OFF or reprogram the activation code (feature #434 on page 52).
I cannot receive a fax
document on the computer.
document on the computer.
R Make sure the PC fax reception (feature #442 on page 53) is set beforehand.
11.3.6 Using an answering machine (KX-MB1520 only)
Problem
Cause & Solution
I cannot receive documents
automatically.
automatically.
R Your greeting message on the answering machine is too long. Shorten the
message. Record a message less than 10 seconds long.
R The answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice
messages.
messages.
R Check if the answering machine is turned ON and connected to the unit
R Set the number of rings on the answering machine to 1 or 2.
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
code to access the answering
machine remotely, but the line
was disconnected.
R The code may include “#” which is used for certain features provided by
telephone companies. Change the code on the answering machine to
another number which does not include “#”.
another number which does not include “#”.
66
For assistance, please visit http://www.panasonic.com/help
11. Help