Xerox 7232 User Manual

For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the 
following troubleshooting table.

SMTP error at 
multifunction 
machine

Incorrect Mail Server of Host 
Name

Validate that the correct ISP mail server name has 
been entered in the SMTP Host Name field.

Incorrect settings in Microsoft 
Outlook Express

Verify that you can access the ISP mail server 
from within Microsoft Outlook Express and that all 
settings are correct.

Incorrect multifunction machine 
e-mail address entered

Verify that the machine is using the correct e-mail 
address in the From: field. The E-mail address 
must match what the ISP’s mail server is 
expecting.

ISP requires SMTP 
authentication to their mail server

Check with your ISP to determine if this is a 
requirement. If so, enable SMTP authentication for 
the multifunction machine via CentreWare Internet 
Services.

ISP does not allow mail on the 
standard port number 25

Check with your ISP to determine if this is a 
problem. Ask if they can accept mail on another 
port number. If so, change the SMTP port number 
for the multifunction machine via CentreWare 
Internet Services.

ISP requires login to the e-mail 
account via Microsoft Outlook 
Express before allowing mail to 
be sent

Check with your ISP to determine if this is a 
requirement. If so, login to the Microsoft Outlook 
Express account, and then try sending the e-mail. 
If this is successful, you can set Outlook Express 
to check e-mail every 5 or 10 minutes for the 
multifunction machine’s e-mail account.