Xerox 7232 User Manual

This section explains the troubleshooting procedures and restrictions while using 
Internet and intranet connections.

This section explains what to do when a problem occurs while using Internet or intranet 
connections. The possible problems and actions are as follows.

Cannot send E-Mail
(Mail Notice Service, Internet 
Fax, Scan to E-mail)

Check if the E-mail address 
of the machine is set.

Set the E-mail address of the 
machine.

Check if [Mail Notice Service] 
is activated.

Activate [Mail Notice 
Service].

Check if [Send E-mail] is 
activated.

Activate [Send E-mail].

Check if the SMTP Server IP 
Address or POP3 Server IP 
Address is set correctly.

Set the SMTP Server IP 
Address or POP3 Server IP 
Address.

Use CentreWare Internet 
Services to check if the Mail 
Notice settings are set 
correctly.

Set the Mail Notice settings.

Use CentreWare Internet 
Services to check if the 
recipient mail addresses are 
set correctly.

Set the recipient mail 
addresses.

Check if your SMTP or POP3 
server functions correctly.

Check your SMTP or POP3 
server.

Authentication service on a 
remote server is not 
supported on the machine.

Basic authentication only is supported on the machine. 
NTLM/digest is not supported. Change to authentication 
using SSL as security considerations require.

The remote cooperation 
service and the machine 
model options do not match.

If using remote services, purchase the corresponding 
product, model, or options as necessary.

The IP address is not set 
correctly.

Check the IP address setting. If the IP address is not set 
correctly, supply a fixed IP address, or use DHCP or Autonet 
to assign an IP address.