Samsung CLX-8380ND User Manual

12.19   

<Troubleshooting>

• Ensure that the paper is loaded properly.
• Check the paper type and quality. 

(Page 4.3)

• Ensure that the paper or other material is 

loaded correctly and the guides are not too 
tight or too loose against the paper stack.

• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 

temperature and humidity can cause paper 
curl. (Page 4.3)

• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

• Ensure that the paper is loaded properly.
• Check the paper type and quality. 

(Page 4.3)

• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

Check for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.

• The imaging unit may not be installed 

properly. Remove the cartridge and reinsert 
it.

• The imaging unit may be defective and need 

replacing. Remove the imaging unit and 
install a new one. (Page 11.4)

• The machine may require repair. Contact a 

service representative.

• Clean the inside of the machine. Contact a 

service representative.

• Check the paper type and quality. 

(Page 4.3)

• Remove the imaging unit and then, install a 

new one. (Page 11.4)

• If the problem persists, the machine may 

require repair. Contact a service 
representative.

Character voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 

type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 

• You may be printing on the wrong surface of 

the paper. Remove the paper and turn it 
around. 

• The paper may not meet paper 

specifications. (Page 4.3)

If horizontally aligned black streaks or smears 
appear:
• The imaging unit may be installed 

improperly. Remove the cartridge and 
reinsert it.

• The imaging unit may be defective. Remove 

the toner cartridge and install a new one. 
(Page 11.4)

• If the problem persists, the machine may 

require repair. Contact a service 
representative.

If the printed paper is curled or paper does not 
feed into the machine:
• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray. 

An unknown image 
repetitively appears 
on the next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. 

Your machine is probably being used at an 
altitude of 1,000 m (3,281ft) or above. The 
high altitude may affect the print quality from 
loose toner or light imaging. You can set this 
option through Printer Settings Utility or the 
Printer Tab in printer driver’s properties. See