Xerox 765 User Manual
Troubleshooting
WorkCentre Pro 665/685/765/785
16-3
Calling for Service
If you have an error with the machine which you are unable correct
using the tables, please contact the customer Support Center. Before
calling, please have the serial number of the machine available and
any messages that are displayed.
using the tables, please contact the customer Support Center. Before
calling, please have the serial number of the machine available and
any messages that are displayed.
Contact the support center at the following telephone number:
USA - 1-800-821-2797
Canada - 1-800-939-3768
Europe - Refer to the Warranty Pack provided with your machine for
your support centre telephone number.
your support centre telephone number.
South America and the rest of the world - Please contact your
local service provider.
local service provider.
Error Messages and Codes
If an abnormal condition arises in the machine or an incorrect
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.
Error Message
Probable Cause
Corrective Action
Device error XX
Hardware device error
occurred. "xx" is an error
code which identifies the
cause of error. This error
shows that the terminal does
not work any more. See
device error code table.
occurred. "xx" is an error
code which identifies the
cause of error. This error
shows that the terminal does
not work any more. See
device error code table.
Turn off the power and turn on
the power again. If the same
problem continues, call the
service representative.
the power again. If the same
problem continues, call the
service representative.
Network disabled
Network related PWB
(Network adapter board or
NIC) is out of order. Network
related features do not work.
(Network adapter board or
NIC) is out of order. Network
related features do not work.
Confirm the Network adapter
board and NIC are installed
properly.
board and NIC are installed
properly.
PCL disabled
PCL board is out of order.
PCL printing does not work.
PCL printing does not work.
Confirm PCL board is
installed properly.
installed properly.
Scanner quality low
Scanning illumination (LED)
area is broken or scanner
block is dirty.
area is broken or scanner
block is dirty.
Confirm LED block and
replace it if LED does not
come on properly. if LED light
comes on properly, clean the
glass and shading plate.
replace it if LED does not
come on properly. if LED light
comes on properly, clean the
glass and shading plate.