Xerox 4500 PS TR User Manual
Problem Determination
Xerox 4500 PS TR
Xerox 4500 PS TR
156
19.4 Printer errors in front panel
The PCL printer may also display error messages. Try to correct the
problem by turning power off for a few seconds and then back on again. If
the error message is still displayed, use the following:
problem by turning power off for a few seconds and then back on again. If
the error message is still displayed, use the following:
Printer may indicate a physical printer intervention message
•
Check for pending printe r intervention messages, such as paper jam,
out of paper, out of toner, and so on.
Printer indicates an error code
•
Error codes are printer specific, refer to the printer specific
documentation.
19.5 Problem reporting
If you have a problem which you are unable to solve, contact your point of
purchase for help. Have the following in formation available:
purchase for help. Have the following in formation available:
- Microcode version number (see the test page for the number)
- Printer type and model
- Product serial number (affixed to the base of the unit)
- Test page
- A short description of the error symptoms
- All error.log files (PSF/2 or PSF/AIX)
- Printer type and model
- Product serial number (affixed to the base of the unit)
- Test page
- A short description of the error symptoms
- All error.log files (PSF/2 or PSF/AIX)