Xerox 575 User Manual

Troubleshooting

12-10

 

WorkCentre Pro 555/575

When receptions are not successful, check the items in the following 
table. If you confirm these items are set up correctly and receptions 
are still unsuccessful, call for technical support.

The remote station 
receives a blank or 
elongated printout.

•

Was the document loaded incorrectly with its 
printed side up?

•

Is the Control Panel fully closed?

The sending procedure 
was completed correctly 
but nothing happened at 
the receiving end.

•

Is the remote machine able to communicate with a 
G3 facsimile? The WorkCentre can communicate 
with G3 facsimiles but not G2 or G4.

Documents cannot be 
transmitted overseas.

•

Set the Fax Speed to transmit the document at a 
slower speed. See Chapter 2, “Setting up the 
Phonebook”.

When you are to receive a 
document via the Manual 
Reception mode, the fax is 
not received when the 

 key is pressed.

•

Did you return the handset* to its cradle before 
pressing 

? If so, you must press 

 before 

you hang up.

•

Is there a document in the Document Support on 
your machine? If so, remove it by pressing the 

 

key.

•

Is the modular cord connected?

•

Is the power cord connected?

•

Does the Paper Tray have paper?

•

Is the Top Cover fully closed?

•

Is there an error on the sending machine?

The received fax will not 
feed out.

•

Is the Top Cover fully closed?

After placing paper in the 
Paper tray, the Paper 
Empty message continues 
to display.

•

Is the paper installed correctly? See Chapter D, 
“Replacing the Paper”.

* Not available in all markets.