Xerox M15 User Manual

The following chart lists some conditions that may occur and the recommended solutions. 
Follow the suggested solutions until the problem is corrected. If the problem persists, please 
call for service.

The speed dial location selected has 
no number assigned to it.

Dial the number manually with the 
numeric keypad or assign the number 
to a speed dial location.

When setting up to poll another fax 
machine an incorrect poll code has 
been used.

Enter the correct poll code.

The remote fax machine being polled 
is not ready to respond to the poll 
request.

The remote operator should know in 
advance that their machine is being 
polled and have the machine loaded 
with the originals.

The remote fax didn’t answer

Try resending the fax.

Check that the product is plugged into an electrical receptacle and 
ensure that there is power to the receptacle.

Ensure the ON/OFF switch is in the ON position.

If the original is light, use the Lighten/Darken button to darken the 
image.

If the original is dark, use the Lighten/Darken button to lighten the 
image.

If defects are on the original, press the Lighten/Darken button to adjust 
the image.

If no defects are on the original, clean the Document Glass and 
underside of the document cover.

If the problem still persists, clean the Drum Cartridge.  Refer to 
“Cleaning the Drum” on page 10-9.

Ensure that original is positioned correctly on the Document Glass.

Check that copy paper is loaded correctly.