Toshiba e-Studio 350 User Manual
352
Printing Guide — When Printing cannot be Performed
When Printing cannot be Performed
NOTE:
•
This problem can arise as the result of a hardware malfunction, a network communi-
cation or configuration problem. Before troubleshooting the client error, ask your
administrator to troubleshoot the hardware or network errors. Those troubleshoot-
ing are described in the Network Administrator’s Guide.
cation or configuration problem. Before troubleshooting the client error, ask your
administrator to troubleshoot the hardware or network errors. Those troubleshoot-
ing are described in the Network Administrator’s Guide.
The following checklist helps you identify the source of the error and directs to you where you
can find more information about resolving it.
can find more information about resolving it.
Client Error for Windows Platform
Client Error for Macintosh Platform
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
No Check...
Yes
No
For Instruction, Go To...
1
Have you ever printed suc-
cessfully from this client
workstation?
cessfully from this client
workstation?
Next Step
Ø
Ö
2
Do you set up the printer
driver other than a SMB con-
nection?
driver other than a SMB con-
nection?
Next Step
Ø
Ö
3
Open TopAccessDocMon
and note the taskbar connec-
tion icon and status bar mes-
sage. Is this equipment
responding?
and note the taskbar connec-
tion icon and status bar mes-
sage. Is this equipment
responding?
Next Step
Ø
Ö
4
Try resubmitting the job.
Does the printer status read
“Document has printed suc-
cessfully”?
Does the printer status read
“Document has printed suc-
cessfully”?
End
Ö
No Check...
Yes
No
For Instruction, Go To...
1
Is this equipment you created
selected in the Chooser?
selected in the Chooser?
End
Ö
Error Code
Cause
Corrective Action
402F
PM size error
1200 dpi print jobs cannot be printed
without the optional expansion memory.
Send a print job with a 600 dpi setting.
without the optional expansion memory.
Send a print job with a 600 dpi setting.
4030
Print enable error
Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the print-
ing function.
Scanner Kit if you want to use the print-
ing function.
4031
HDD full error
Delete unnecessary private print jobs and
invalid department print jobs.
invalid department print jobs.
A221
Job canceled
(Job was canceled.)