DELL 1355cn User Manual

Troubleshooting

Blank areas appear at the 

bottom of each page or on 

other pages, with a small 

strip of text at the top.

You may have chosen the wrong paper settings in the 

user option setting. See "Print Media Guidelines" on 

The printer will not send or 

receive faxes.

Ensure that the country code is set correctly under 

(Menu)  

System

 

Admin Menu

  

Fax 

Settings

  

Country

.

Check that the phone line is connected properly. See 

An error often occurs during 

a fax transmission or 

reception.

Reduce the modem speed under 

(Menu)  

System

  

Admin Menu

  

Fax Settings

  

Modem Speed

.

The scanner does not work.

Ensure that you place the document to be scanned 

face down from the document feeder glass, or face up 

in the ADF. 
There may not be enough available memory to hold 

the document you want to scan. Try the Prescan 

function to see if that works. Try lowering the scan 

resolution rate. 
Check that the USB cable is connected properly. 
Ensure that the USB cable is not defective. Switch the 

cable with a known good cable. If necessary, replace the 

cable.
Check that the scanner is configured correctly. Check 

the application you want to use to make certain that 

the scanner job is being sent to the correct port.