DELL 1355cn User Manual

Troubleshooting

Unable to retrieve the 

Address Book data from the 

printer on the Address Book 

Editor.

Ensure that your computer and the printer is properly 

connected with the USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your 

computer. (The Address Book Editor retrieves the 

Address Book data via the printer driver.) 

The TWAIN driver cannot 

connect to the printer.

Ensure that your computer and the printer is properly 

connected with the USB cable.
Check whether the printer is on. If the printer is on, 

reboot it by turning the power switch off and then on 

again.
If a scan application is running, close the application 

once, restart the application, and then try scanning 

again. 

The scanner driver has not 

been registered on your 

computer and cannot be 

accessed from ScanButton 

Manager. 

Install the scanner driver. If the driver is installed, 

uninstall it and then reinstall it.

Failed to scan your 

document on the printer via 

ScanButton Manager.

Ensure that your computer and the printer is properly 

connected with the USB cable.
Check whether the printer is on. If the printer is on, 

reboot it by turning the power switch off and then on 

again.
If a scan application is running, close the application 

once, restart the application, and then try scanning 

again. 

Failed to create an image file 

via ScanButton Manager.

Ensure that there is sufficient space in your hard disk.
Uninstall ScanButton Manager on your computer and 

then reinstall it.

Failed to initialize 

ScanButton Manager.

Uninstall ScanButton Manager on your computer and 

then reinstall it.