Sony PRS300SCEPL Manual

Page of 92
PRS-300.GB.4-151-151-11(1)
Troubleshooting
Connection to the computer
Symptom
Cause or corrective action
The Reader cannot 
be operated during 
USB connection.
 Disconnect the USB connector from 
the Reader.
The Reader cannot 
be recognized.
 The Reader is turned off or the USB 
cable is not connected properly.
 Verify the above and try again.
 A USB hub or USB extension cable 
is used for the connection.
 Connecting the Reader via a USB 
hub or extension cable may not work 
and is not supported. Connect the 
USB cable directly to the computer.
 Verify that 
 (indicating connection 
via USB) is displayed at the top of 
the Reader’s screen. If the Reader 
still cannot be recognized, 
disconnect the USB cable from the 
Reader, then reconnect it after a 
while.
 If “Device Lock” of the Reader is set 
to “On,” set it to “Off.” If the Reader is 
locked, it will not be recognized on 
your computer.
 While the Reader is connected to a 
computer, do not turn on, restart, 
wake up from sleep mode, or shut 
down the computer. These 
operations may render the Reader 
unrecognizable by the computer. 
Disconnect the Reader from the 
computer before performing these 
operations.
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