Planar SA2311W User Manual

Troubleshooting

 

Before sending your LCD monitor for servicing, please check the troubleshooting list below to 

 

No Picture

LED ON

Using OSD, adjust brightness and contrast to 
maximum or reset to their default settings.

LED OFF

Check the power switch.

Check if AC power cord is properly connected to the 
monitor.

LED displays amber color

Check if video signal cable is properly connected to 
the monitor.

Check if the power of computer system is ON.

Abnormal 
Picture

Missing/
Stuck-on
Pixels

Geometric 
Distortion

Unstable Picture

Check if the specification of graphics adapter and
monitor is in compliance which may be causing the 
input signal frequency mismatch. 

Display is missing, center shift, 
or too small or too large in 
display size

Using OSD, adjust RESOLUTION, CLOCK, CLOCK-
PHASE, H-POSITION and V-POSITION with non-
standard signals.

Using OSD, in case of missing full-screen image, 
please select other resolution or other vertical refresh 
timing.

Wait for a few seconds after adjusting the size of the 
image before changing or disconnecting the signal 
cable or powering OFF the monitor.

see if you can self-diagnose the problem.

LCD screen has spots or LCD 
screen has bright spots

Screen not centered correctly

Screen has one or more lines

Visible signs of smoke or sparks

Cycle power on-off. 
Pixel that is permanently off is a natural defect that 
can occur in LCD technology. 

Do not perform any troubleshooting steps. 
Contact PLANAR immediately. 

Reset the monitor to Factory Settings. 

Reset the monitor to Factory Settings. 
Perform monitor self-test feature check and determine 
if these lines are also in self-test mode. 
Check for bent or broken pins in the video cable 
connector.

Horizontal/
Vertical 
Lines

Safety 
Related 
Issues

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