Hypercom ICE 6500 User Manual
Chapter 1
1-16
ICE Series Troubleshooting Manual
940331-002, rev. A
Loading a Terminal with Software
The terminal dials the NMS telephone number in the Merchant Programming, option 1 parameters and
initiates a program load for the software application. This process takes approximately 5 minutes per
page or a total of 25 to 45 minutes, depending on the software application.
initiates a program load for the software application. This process takes approximately 5 minutes per
page or a total of 25 to 45 minutes, depending on the software application.
N
OTE
:
After you complete this procedure, initialize the terminal to download the merchant-specific profile.
Step-by-Step
To load a terminal with software:
Step
Action
Terminal response
1
Access the boot level of the terminal. See "Accessing the
Terminal Boot Level" on page 1-9 for the procedure to access
the boot level.
Terminal Boot Level" on page 1-9 for the procedure to access
the boot level.
3/($6(,1,7,$/,=(
25&$//+(/33(
25&$//+(/33(
5(67$57
0(5&+$17352*5$00,1*
352*5$0/2$'
&/($53$*(0(025<
0$,17(1$1&()81&7,216
)$67/2$'
0(5&+$17352*5$00,1*
352*5$0/2$'
&/($53$*(0(025<
0$,17(1$1&()81&7,216
)$67/2$'
2
Press 2 on the terminal keyboard.
352*5$0/2$'
&RUUHFW"
<HVRU1R
&DQFHO
1R
<HV
3
Touch Yes on the terminal display, or press ENTER on the
terminal keyboard. The terminal checks the phone line for a
proper connection.
terminal keyboard. The terminal checks the phone line for a
proper connection.
352*5$0/2$'
&+(&.,1*/,1(
&+(&.,1*/,1(
The terminal detects a proper phone line connection and is
waiting to detect a dial tone.
waiting to detect a dial tone.
352*5$0/2$'
:$,7,1*)25',$/721(
:$,7,1*)25',$/721(
The terminal detects a dial and is waiting to dial out.
352*5$0/2$'
',$/,1*12:
',$/,1*12:
The terminal has dialed out and is waiting for an answer from
the host.
the host.
352*5$0/2$'
:$,7,1*)25$16:(5
:$,7,1*)25$16:(5
The terminal has made a connection and is communicating
with the host.
with the host.
352*5$0/2$'
75$,1,1*02'(0
75$,1,1*02'(0
The terminal is downloading the software application from the
host. The approximate time is 25 to 45 minutes.
host. The approximate time is 25 to 45 minutes.
352*5$0/2$'
/2$',1*0(0;;;;
/2$',1*0(0;;;;
The terminal has successfully downloaded the software
application from the host.
application from the host.
352*/2$'
352*/2$'*22'
352*/2$'*22'
4
After receiving the software application, initialize the terminal
for the host to download the merchant profile. See "Initializing
a Terminal for a Parameter Download" on page 1-17.
for the host to download the merchant profile. See "Initializing
a Terminal for a Parameter Download" on page 1-17.
3/($6(,1,7,$/,=(
,1,7,$/,=(