Hypercom ICE 6500 User Manual
Error Messages
940331-002, rev. A
Hypercom Corporation
2-3
Line Busy
Line Busy indicates the terminal does not detect a dial tone. The following is a list of options to clear
the error message:
the error message:
n
Verify that the telephone line is plugged into the line port.
n
Verify that the line is analog and not digital.
n
Plug the line into a telephone and verify that you hear a dial tone.
Replace Handset
If the terminal shares the phone line with a telephone, terminal functions are unavailable while the
handset is off-hook.
handset is off-hook.
NO COMMS
Verify that the ICE terminal is in Dial mode.
Unsupported Card
The card being swiped through the terminal is not accepted at the merchant. The following is a list of
options to clear the error message.
options to clear the error message.
n
Verify that the card ranges are set up correctly in Term-Master.
n
Verify that the issuer is set up correctly in Term-Master.
n
Verify that the card range table is complete in Term-Master.
ERROR—Wrong Trans
ERROR—Wrong Trans indicates the Visa II Table in the Term-Master profile was not correctly filled out
with the required information for the Visanet, NDC, or MAPP modules on the Hypercom System
Software.
with the required information for the Visanet, NDC, or MAPP modules on the Hypercom System
Software.