VeriFone 1.0004 User Manual

PAYware Mobile 1.0004 – User Guide 06/22/2010        Page 16 of 34

 

ure 

nostics button if you have been advised to do so by a Support 

pt you for 

a standard email screen that already contains your diagnostic 

 information to the PAYware Mobile support 

k button to return to the Diagnostics screen. From there touch the Back 

 

AYware Mobile has help files built into it for easy access to helpful knowledge. To access these 

1.  Starting from PAYware Mobile's main transaction screen, touch the Menu button. 

is screen. 

4. 

You should now see the Diagnostics screen, showing information for the attached Sec
Card Reader. 

5.  Touch the Run Diag

Representative or your PAYware Connect administrator. PAYware Mobile will prom

confirmation. Note: This will reset the PAYware Mobile Transaction Log. This operation 
cannot be undone. 

6.  You should now see 

information. Touch the Send button.  

7.  Your phone will deliver your diagnostic

department. 

8.  Touch the Bac

button to return to PAYware Mobile's Menu screen. 

P

files: 

2.  You should now see the Menu screen. Touch the Help button at the top-right of th
3. 

You should now see the Help screen. Touch any topic to view its information.