Tascam US-1800 User Manual

TASCAM US-1800

Please read this chapter if you are unable to use the unit

properly even after setting it up following the procedures

in this manual.
If you are still unable to resolve your problems please

contact TASCAM customer support with the following

information about the operating environment and details

about the trouble.

Operating environment

Computer manufacturer:

•

Model:

•

CPU:

•

Installed memory:

•

OS:

•

DAW:

•

Antivirus software use:

•

Wireless LAN use:

•

Installation is failing.

Installation completed, but the computer does

not recognize it.

If some trouble is causing installation to fail, or installation

completes but the computer does not recognize the unit,

check the following.
1) Is the unit’s USB indicator lit?

If the USB indicator is not lit, confirm that the USB

cable is properly connected.

NOTE

Always use the included USB cable.
2) Change the USB port

Since the unit may not properly function with some

USB ports, try connecting to a different (built-in) USB

port, and reinstall the driver.

NOTE

Try again after disconnecting other USB devices.

•

(Keyboards and mice can be left connected.)
Do not use a USB hub. Always connect the unit directly to

•

a USB port on the computer (built-in).

3) Stop other software that is running in the background

Since antivirus software and other software that runs

in the background can interfere with installation, stop

them before beginning installation.

See pages

10 and 11 of this manual for how to install and

uninstall the driver.

I changed the Fs setting using the control

panel, but it does not change.

This setting cannot be changed when a S/PDIF signal is

being input. (The sampling frequency of the S/PDIF signal

is used.) In this case, disconnect the cable from the S/PDIF

input jack or turn the power of the source device OFF.

There is no sound even when audio is playing

back.

The audio output must be set on the computer.
Please confirm the following while the unit is connected

to the computer.
If you make the following settings, sound will be output

through this unit, but no sound will be output by the

computer’s speakers or headphone jack.

Windows XP
1 Shut down all applications, and open the Control

Panel from the Start Menu.

2 Open Sounds and Audio Devices.

NOTE

If you cannot find the above item, click “Sounds, Speech, and

Audio Devices” and it will appear.
3 Click the Audio tab, and set the Default device: for

Sound playback and Sound recording to TASCAM
US-1800.

Windows Vista and Windows 7
1 Shut down all applications, and open the Control

Panel from the Start menu.

2 Open Sound.

NOTE

If the above item does not appear, click “Hardware and

Sound” and it will appear.
3 Click the Playback tab, right-click Speakers US-1800

and click the Set Default button.

Mac OS X
1 Shut down all applications and open System

Preferences from the Apple menu.

2 Open Sound.
3 From the Output tab, select US-1800: Output.
After completing the settings, restart the computer and

check the playback sound.
Depending on the application you are using, it might also

be necessary to make other device settings in addition to

those above.
In particular, since DAW (Digital Audio Workstation)

software operates using audio engines that are different

from the OS settings, confirm the DAW driver settings first

after installing the driver for this unit.
Please see the manual for the application that you are

using for detailed setting procedures.
For the bundled Cubase LE 5 software, see the manual on

the included DVD-ROM.

8 – Troubleshooting