Quantum LTO-2 User Manual

Chapter 7  Troubleshooting Guide

Problems During Backup/Restore Operations

LTO-2 Half-Height Tape Drive User’s Guide

73

If the backup fails, use the diagnostic software to perform a write/

read test of 4GB of data. The current data on the tape 

. If the tape drive passes the diagnostic write/read 

test, perform backup again. If the tape drive fails the diagnostic, the 

drive may be bad. Contact Technical Support.

7

The following troubleshooting steps start when software logged a 

 message. The 

 message can be viewed either on the 

main console screen or in the backup software’s log file. There may be 

more than one TapeAlert message per backup failure event.

The 

 message or backup log shows,

 “You are trying to write to a 

write-protected cartridge. Remove the write-protection or use another tape.” 

Eject the tape from the drive and move the write protect tab to the 

enable position. Reinsert the tape and restart the backup. 

If the 

 message or backup log shows, 

“The memory in the tape 

cartridge has failed, which reduces performance. Do not use the cartridge for 
further backup operations.”

 a Cartridge Memory chip failure may have 

occurred in the tape cartridge or a tape drive failure may have 

occurred. Use another tape to perform a backup. (This message may 

be seen with,

 “You have loaded a cartridge of a type that is read-only in this 

drive. The cartridge will appear as write-protected.”

)

Insert a second tape and restart the backup. The backup should be 

successful. The first tape cannot be used for further backups. If you 

insert a second tape for a backup and other tape alert messages 

appear in the backup software again, the tape drive may be bad. 

If you start a backup and the software displays a message on the 

console a message similar to

 “Overwrite protection is set to ______. Click 

OK to overwrite the media or insert new media that can be overwritten.”

 it 

indicates a software-related problem. Refer to the backup software 

instructions on overwrite and append settings. 

7

If either of the following messages appears:

 “The tape drive has a hardware fault”: 

Eject the tape or magazine.

Reset the drive.