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SMART Technologies
4.5
User Manual
SMART Technologies 4.5 User Manual
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Appendix A:
Troubleshooting
Using the SMART Bridgit troubleshooting tool
58
Screen capture technology
58
Sharing color quality
60
Audio
61
Connection
62
Ink
62
Monitoring a meeting's performance - presenter
63
Improving performance
63
Monitoring a meeting's performance – participant
64
Improving performance
64
Minimizing network latency
66
Symptoms
66
Solution
66
Other suggestions
66
Verifying communication protocol
67
Checking for firewalls
67
Measuring latency and packet loss
67
Troubleshooting SMART Bridgit server connections
68
Symptoms
68
Solution
68
Verifying the network's DNS configuration
69
Verifying SMART Bridgit server configuration
69
Manually updating the Windows registry
71
Configuring the client's HOSTS file
71
Verifying port forwarding and firewall configuration
72
Troubleshooting administration tool connections
73
Symptom
73
Solution
73
Directing IP traffic to the SMART Bridgit server
73
Moving the server's IP address to the top of the IP settings list
74
Stopping applications using the server's IP port
74
Troubleshooting SMART Scheduler
75
Appendix A
57
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