LaCie 14FB User Manual
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
from
. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
A: Disconnect any other USB devices and see if the performance increases.
A: If your storage device is connected to a USB 2.0 port and/or a USB 2.0 hub, this is normal. A SuperSpeed USB
3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port and/or
USB 3.0 hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB
3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to
achieve faster USB 3.0 transfer speeds. Visit
3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port and/or
USB 3.0 hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB
3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to
achieve faster USB 3.0 transfer speeds. Visit
for information.
A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been
installed correctly. If in doubt, uninstall the drivers and reinstall them.
installed correctly. If in doubt, uninstall the drivers and reinstall them.
A: Please refer to the product packaging or consult the product support web page at
check the minimum system requirements.
A: A low-performance internal hard drive (typically a notebook or netbook computer) will limit the transfer speed
of external disks. This is especially true when the internal drive's transfer speed is significantly less than that of
a LaCie USB 3.0 storage device.
of external disks. This is especially true when the internal drive's transfer speed is significantly less than that of
a LaCie USB 3.0 storage device.
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