Aleratec 280112 User Manual

www.aleratec.com

18

1.  If the Image manager is not starting and the screen displays this Error 

message, please make sure that the duplicator is in USB Mode. The 

duplicator’s screen will display as “Leave USB Mode, Press ESC Key” 

while it is in USB Mode.

2.  To make sure the duplicator has been properly installed in Windows, go 

to Device Manager and check to make sure that the devices highlighted 

below are being displayed without errors. Please note that the exact 

name of the device may be different. If the HDD belonging to the 

duplicator is not displayed, then the Image Manager program will 

display the above error.

3.  If the HDD is being properly recognized in Windows, try exiting USB 

Mode and then scroll to the Setup menu, press ENTER and then scroll 

to the Format HDD submenu option and press ENTER to format the 

HDD.  Please note that any information on the HDD will be erased. If 

the HDD needs to be reformatted, the reason may be because the power 

was cut while the drive was in use.