Black Box IC1001A User Manual
27
CHAPTER 5: Troubleshooting
After installing USB Support from your Microsoft
Windows 95 OEM system disk, check your Device
Manager again. If the two devices are not present or
Windows Plug & Play does not autodetect the USB
Director RS-232, try the following:
Manager again. If the two devices are not present or
Windows Plug & Play does not autodetect the USB
Director RS-232, try the following:
1. If only the host controller is listed in the Device
Manager, delete it from the Device Manager and
reboot.
reboot.
2. If other USB devices are listed in the Device
Manager, open the System Properties window
from the Control Panel and select “Check for a
device labeled ?UNKNOWN.” If the root hub and
host controller are listed, then delete them from
the Device Manager and reboot.
from the Control Panel and select “Check for a
device labeled ?UNKNOWN.” If the root hub and
host controller are listed, then delete them from
the Device Manager and reboot.
If, after rebooting, the Add Hardware Wizard finds the
USB devices and requires new drivers, such as
UHCD.SYS, the drivers should be available in the
C:\WINDOWS\SYSTEM directory. If, after following
these procedures, you are still having installation
problems, please call Black Box Technical Support as
described in Section 5.2.
USB devices and requires new drivers, such as
UHCD.SYS, the drivers should be available in the
C:\WINDOWS\SYSTEM directory. If, after following
these procedures, you are still having installation
problems, please call Black Box Technical Support as
described in Section 5.2.